Associate Professor of Marketing
Academic Degrees
Master of economics, Fudan University, 1994
Bachelor of Arts, Henan Normal University, 1985
Professional Experience
1999-present School of Management, USTC
1985-1999 Department of Finance and Economics, Henan Normal University
Research Areas
Marketing, Service Marketing, Brand Management, Evaluation of Customer Satisfaction Degree
Selected Publications
Paper
1. ZHANG Shengliang GAO Huan, The Effect of Service Recovery on Customer Sentiment and Behavior Intention, Nankai Business Review
2. ZHANG Shengliang LI Yong, Analysis of influencing Factor on Not Complain Service Mistake, Economic Management
3. ZHANG Shengliang LI Liuxin, The Effect of Service Recovery within the Company on Sentiment and Behavior of First-Line Service Personnel, Research on Economics and Management
4. ZHANG Shengliang WANG Aixia, Research on influencing factor on Customer Perceived Service Quality of Online Banking, Journal of Beijing Institute of Technology
5. ZHANG Shengliang LING Juan, Research on influencing factor on Face-to-Face Customer Perceived Service Quality, Journal of China University of Petroleum.
6. ZHANG Shengliang XU Pan, The Bundling Selling Strategy Implementation Effectiveness Empirical Research, Modern Management Science
Book
1. CIS and The Chinese Enterprise Image Design, 1995, Henan People's Publishing House
2. Brand Winning, 1998, China Industry & commerce Associated Press
3. Marketing Principle and Practice, 2003, University of Science and Technology of China Press
4. Marketing Management, 2007, University of Science and Technology of China Press
Awards and Honors
6th “YANG Ya Working Star Prize” of USTC, 2011
“CMC Outstanding Supervisor” of Global Management Challenge, 2010
Second prize of “the Research Paper Contest on Innovation and Development of China’s Bank Card”, 2009
Excellent paper award of Northwest A&F University Journal, 2008
Courses Taught
Marketing Management
Service Marketing Management
Modern Selling
Affiliations
Director of China Marketing Association
Consultant of Commerce Department of Anhui Province, China
Review expert of Chinese Management Case Research Center
Contact
Address: 517, School of Management, 96 Jinzhai, Hefei, Anhui, China
Email: shlzh@ustc.edu.cn